“2.85. To reduce the risk that any customer continues to suffer any detriment, Hastings has also committed to undertake a customer contact programme. This will include writing to all the affected customers advising them of the FSA’s findings, providing additional complaints information and providing confirmation that the policies were cancelled entirely at Hastings’ instigation and that the customer was in no way responsible for this.”

If you haven’t heard anything yet, give them a call. If they aren’t doing this, I guess the FSA would be keen to hear.

Since the aim is to ensure that no customers are disadvantaged, Hastings ought to compensate you for any financial loss you have incurred as a result, so if your premium is higher than it would have been had you not had your policy cancelled, or lost a year’s NCB, or perhaps you bought a car on the basis of the low quote, and you can document your additional spending, then Hastings should be making good your losses.

You should also be able to claim additional compensation for any stress and inconvenience caused by the cancellation itself, although as the FSA found, Hastings did not initially put too high a value on this.

Good luck