National Customer Service Week - the Winners!

As mentioned previously, the 6th to the 10th October was National Customer Service Week. To celebrate, we gave away prizes to the Customer Service staff, as well as three lucky clients. Staff were awarded prizes if their customer feedback scores were first, second or third out of their team (and trust me, there's an awful lot of staff, so to come in the top three is an achievement!)

Congratulations to the four overall winners, who were Julie Jackson (bikes), Donna Shepperson (claims), Jade Downes (sterling and cherished) and Sam Mills (SV and gold). All of them provide such a top notch service that they received way over 9 out of 10 on their surveys. Well done!

And now to the fun............ here are some pics of our fun and games winners with their 'creations'

Above: Hayley and Jade with their creation to brighten up the office - a Halloween scene complete with witchified Bruce!

Above: Ish with his 'ideal phone' I could blog solely on the interesting ideas the staff came up with - such as built in massage machine, manicure set etc..... however Ish won it with his speedial to the Samaritans button! Yes, sometimes our staff do have to cope with some rather nasty calls.........

Above: Fliss with her poem, written about the members of her team. I wont repeat it!

Above: Michelle - our bingo winner - poses with a National Customer Service Week bug. May I say to ICS, the organisers, what a fetching colour they chose for NCSW - it matches our very own mascot!

That's all for now.............. thanks to all of the Customer Service staff for taking part and having some fun and games at the same time. Same time next year!