Jenny Gosnell
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Homepage: http://www.adrianflux.co.uk
Posts by Jenny Gosnell
National Customer Service Week – the Winners!
Oct 21st
As mentioned previously, the 6th to the 10th October was National Customer Service Week. To celebrate, we gave away prizes to the Customer Service staff, as well as three lucky clients. Staff were awarded prizes if their customer feedback scores were first, second or third out of their team (and trust me, there’s an awful lot of staff, so to come in the top three is an achievement!)
Congratulations to the four overall winners, who were Julie Jackson (bikes), Donna Shepperson (claims), Jade Downes (sterling and cherished) and Sam Mills (SV and gold). All of them provide such a top notch service that they received way over 9 out of 10 on their surveys. Well done!
And now to the fun………… here are some pics of our fun and games winners with their ‘creations’
Above: Hayley and Jade with their creation to brighten up the office – a Halloween scene complete with witchified Bruce!
Above: Ish with his ‘ideal phone’ I could blog solely on the interesting ideas the staff came up with – such as built in massage machine, manicure set etc….. however Ish won it with his speedial to the Samaritans button! Yes, sometimes our staff do have to cope with some rather nasty calls………
Above: Fliss with her poem, written about the members of her team. I wont repeat it!
Above: Michelle – our bingo winner – poses with a National Customer Service Week bug. May I say to ICS, the organisers, what a fetching colour they chose for NCSW – it matches our very own mascot!
That’s all for now………….. thanks to all of the Customer Service staff for taking part and having some fun and games at the same time. Same time next year!
National Customer Service Week!
Oct 7th
This week, the 6th to the 10th of October, is National Customer Service Week. Seeing that I’m the Customer Service Manager, it’s a great week for me and my team!
We are rewarding the staff this week with prizes for those who receive the top scores following feedback from our clients. As well as that, we’re having some fun and games – such as writing a poem about customer service, and designing the ultimate phone. So far the entries have been as creative as usual and of course I’ll post some pics when we’ve decided on the winner. My favourite part of the ultimate phone so far has to be the added button where the staff member can transfer a call to the boss himself! Not forgetting of course the built in nail files, mirrors, and drinks dispensers…….. perhaps we’ll take a trip to the Dragon’s Den! I could make my millions……..
Of course, during this week, we want to reward the clients. So there are three prizes up for grabs for anyone that completes our online feedback questionnaire following a call. A £500 weekend away, £100 in High Street Vouchers or £50 in High Street Vouchers could be yours, just be telling us what our service is like!
I’ll keep you posted on the results and the wonders of creativity my staff come up with………
Happy National Customer Service Week!
Eggstra….. eggstra…. read all about it
Mar 27th
Once again on our customer service department we felt the need to challenge the creative juices of the staff and give them a little fun and games over the Easter period. And as usual, they didn’t disappoint with their weird and wonderful creations!
So…. off they went over the weekend with their challenge….. design an egg. There were no rules or regulations, all we wanted was some eggs – blown, paper mached, chcocloate – anything at all. Of course as ever on the service floor Bruce reared his horned head… and the creator of his egg took home the overall prize. So if you ever speak to Megan on the phone you can tell her how impressed you are with her creative skills (see below)!
If you’ve yet to experience the legend that is Bruce, and are a fan of facebook, I’m sure he’d be pleased to make your accquaintance (under Bruce Thebull)
Here are some other inspired entries.
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Happy Easter!
I’m now off to eat them all……….
Flux boss takes on the phones……
Feb 27th
Did you call us for customer service on Monday? If you did, you may well have found yourself speaking to one of our General Managers – Paul – who gallantly manned the phones for a day!
As you may know from previous blog entries we try to make the job as much fun as possible and we have many competitions in our monthly newsletter to win tons of prizes. At Xmas, we ran a competition to ask all the staff what their ‘Xmas Wish’ was – and the best one would come true! Our lucky winner’s entry was;
‘My Xmas wish is to have Paul sit and do my job all day while I relax in a health spa’
And lo and behold, it came true! So off toddled Michelle to the Imagine Spa at Knights Hill (for all you Lynn folk) and Paul braced himself for a day taking calls.
9am Monday did not go smoothly with some I.T issues but he soon got into the swing and was well away by 10am – helped by his own personal supervisor of course! Paul managed the entire day and took an impressive 39 calls! And so far we’ve only found the one file that needed a spot of ‘fixing’. Watch this space……
As you can see below he was dressed to impress on the day. It should be pointed out that our staff do not read books through the course of the day – the now heavily pregnant Ellie in the background is actually on her lunch! Ellie needed a bit of R&R after having to sit next to the big boss man all day……..
I think perhaps I’ll give him a grade 3 at his pay review this year. Or perhaps I wont be here anymore, after being sacked for that comment………
Brand New Fluxbabes
Feb 19th
With a couple of us fluxbabes nearing retirement age it’s time for some fresh blood. The fluxbabes website (http://www.fluxbabes.co.uk/) is currently running a voting competition to pick the next 5 fluxbabes – take a peek and have a vote!
From an ageing fluxette…….
A very Fluxy Christmas from Customer Service!
Dec 24th
Here on the customer service department we do like to get involved with fun and games – and what better time to do it than Christmas? So as a big Merry Christmas to all of our clients here are some pics of the customer service staff fully immersed in the festive spirit!
Ho ho ho! 
It’s that quiet on Christmas Eve the girls brought their PJs…………..
Have a happy Christmas from all of us!