Posts tagged bruce
National Customer Service Week – the Winners!
Oct 21st
As mentioned previously, the 6th to the 10th October was National Customer Service Week. To celebrate, we gave away prizes to the Customer Service staff, as well as three lucky clients. Staff were awarded prizes if their customer feedback scores were first, second or third out of their team (and trust me, there’s an awful lot of staff, so to come in the top three is an achievement!)
Congratulations to the four overall winners, who were Julie Jackson (bikes), Donna Shepperson (claims), Jade Downes (sterling and cherished) and Sam Mills (SV and gold). All of them provide such a top notch service that they received way over 9 out of 10 on their surveys. Well done!
And now to the fun………… here are some pics of our fun and games winners with their ‘creations’
Above: Hayley and Jade with their creation to brighten up the office – a Halloween scene complete with witchified Bruce!
Above: Ish with his ‘ideal phone’ I could blog solely on the interesting ideas the staff came up with – such as built in massage machine, manicure set etc….. however Ish won it with his speedial to the Samaritans button! Yes, sometimes our staff do have to cope with some rather nasty calls………
Above: Fliss with her poem, written about the members of her team. I wont repeat it!
Above: Michelle – our bingo winner – poses with a National Customer Service Week bug. May I say to ICS, the organisers, what a fetching colour they chose for NCSW – it matches our very own mascot!
That’s all for now………….. thanks to all of the Customer Service staff for taking part and having some fun and games at the same time. Same time next year!
Eggstra….. eggstra…. read all about it
Mar 27th
Once again on our customer service department we felt the need to challenge the creative juices of the staff and give them a little fun and games over the Easter period. And as usual, they didn’t disappoint with their weird and wonderful creations!
So…. off they went over the weekend with their challenge….. design an egg. There were no rules or regulations, all we wanted was some eggs – blown, paper mached, chcocloate – anything at all. Of course as ever on the service floor Bruce reared his horned head… and the creator of his egg took home the overall prize. So if you ever speak to Megan on the phone you can tell her how impressed you are with her creative skills (see below)!
If you’ve yet to experience the legend that is Bruce, and are a fan of facebook, I’m sure he’d be pleased to make your accquaintance (under Bruce Thebull)
Here are some other inspired entries.
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Happy Easter!
I’m now off to eat them all……….
Did you get Service with a smile? This is why…
Sep 21st
One of the areas that Adrian Flux have really improved upon in recent years – as noted by the clients surveyed by Auto Express for their Driver power insurance survey, where Adrian Flux appeared as the most improved insurance provider.
There are may reasons for the improvements, but part of it has to be the great level of engagement from our staff.
Crazed purple cow enthusiast and queen of the service floor, Jenny, is always looking for ways to make our customer service team even happier, and so she runs a variety of competitions with prizes for the winners, and free fun for all who take part.
Two of the recent competitions have been a poetry competition and an art competition. As the standard of entries was so high, we thought that the winners deserved a wider audience.
First up the poetry competiton, where the challenge was to write an ode to Bruce. (Bruce is Jenny’s pet purple cow).
Here’s a pic of Jenny and Bruce, so you get the idea:
So onto the winning poem by claims guru Simon “Toopy” Toop – don’t read it if you’re easily offended:
Bruce is strong, Bruce is fit
Bruce likes reading the newspaper while having a sh*t.
Bruce is muscular, Bruce is toned
Bruce is 100% testosteroned.Bruce is strong, Bruce is tough
Bruce likes his women dirty and rough.Bruce is purple, Bruce is bad
Bruce likes his cows to be totally mad.Bruce is unique, Bruce is a stud
Bruce likes wrestling in the mud.Bruce is smart, Bruce is cool
Bruce gives it from behind like a mule!!
Meanwhile Keely penned a poem so profound that even Carl “Can’t we have Flux MILFs?” Pickett doesn’t understand its ultimate depths of meaning (and he’s a Pink Floyd fan!):
Bruce is the grass.
He feeds us with his wisdom of claims and service knowledge.Bruce is water.
He replenishes our withering dedication to Flux.Bruce is the sun.
He shines on our ambitions through pay reviews.Hail Bruce, leader of the service floor.
Onto the picture competition. For this the challenge was to draw the best representation of one or more of the service floor supervisors.
The winner this time was Keely, with her picture of Jenny with John “Ken Adams” Bray, Emma, Jon, Sonya and Nicky astride Bruce.
Runner-up was Charmain with her pics of John, Jon and Sonya.
And in third place was Claire, with her portrait of Jon Davey riding bruceback.
So congratulations to the winners, who walk away with a small prize and a triumphant smile on their faces. And if you need to ring for customer service, and the person you speak to sounds in a particularly good mood, you’ll know why.
If, however, they sound a bit down, please bear in mind that the person before you may have unleashed a torrent of unwarranted abuse at them and given them a hard time for trying to do their job to the best of their abilities.