Posts tagged save money
The results are in in the Auto Express Driver Power insurance survey for 2008 and we were pleased to finish in a creditable 11th place in the survey, showing last year’s rise from 40th to 17th wasn’t just a flash in the pan.
With this result being the outcome of actual customers responses, we’re especially happy that our customers seem to have a good opinion of us, a testament to all the hard work which has been done in improving the customer experience over the last few years, even though we certainly think there’s room for further improvement.
I think the results are even better for the fact that, as a broker, a certain amount of the customer experience is out of our hands and relies on our panel of insurance providers. Particularly so when you consider that the unusual and specialist cars we often cover are much harder for the insurance companies to deal with, especially if there is a claim.
Because of that, I think the value of dealing through a decent broker is demonstrated when you see that some of the companies on our panel are languishing in the bottom 10 of the rankings – so it seems that you really can get demonstrably better value AND better service by going through a broker, despite what Direct Line would have you believe.
Of course, the broker you choose has a big impact – otherwise Endsleigh, Budget, the AA, Swinton and the Post Office wouldn’t be in the bottom ten.
And now, a la Jeremy Clarkson, I’ll explain why we actually did even better. The top four companies are all, in a way, cheating. I don’t mean that they aren’t doing really well for their customers, because they are. It’s just that if you aren’t an elderly trade union member living in the country, you won’t be able to get a quote with all four. SAGA and RIAS concentrate on the ‘mature’ markets, Frizzell targets only union (and similar organisation) members, and the winner, NFU, will only quote drivers with a rural postcode.
Obviously that’s fair enough, but it does give these companies an easier ride in the survey stakes, because they can tailor their products and their customer experience to their very specific niche. In our case, managing the conflicting expectations of classic car owners, high net worth individuals and modified jap import enthusiasts, for example, is much more of a challenge. Our staff have to learn about hundreds of products, and then have to deal with customers who are so dramatically diverse that they need treating in quite different ways. And it even comes down to things like the hold music – which everyone complains about, but for different and often opposite reasons.
So, all in all, an impressive showing, and for anyone who might have been disappointed by our service in the past: we’ve got much better – it’s official, and we’re aiming to improve even further, so perhaps it’s time to consider giving us another go.
That’s what the Guardian says, anyway. (scroll down to 2nd story)
You’ve probably seen these home insurance ads all over the TV.* Barclays home insurance promises to beat your quote – if they can’t they’ll drop their price by up to £100 and give you £50. Of course it’s not nearly as simple as that. Reading the full terms and conditions you begin to get an idea of how complicated Barclays have made it. Rather than knocking the money of the premium, the promotion works on a “cashback” style basis, so you have to pay them the full amount first – which may well be more than your renewal – and then you have to remember to send them proof of your previous renewal offer. Finally you have to wait “up to 28 days” for your cheque to come back, go to the bank, pay it in and wait a further 3 days for it to clear. In the meantime Barclays have your money which they can earn interest on in the meantime. And of course, at each stage some people will forget to do one of the necessary steps and Barclays just keep the money.
But look what happens the second year. In their marketing spiel, Barclays say, “Next year if you remain claim free, we’ll promise to beat our first year quote.” But remember, the first year quote may actually have been more expensive than you were paying in the first place. And as the example in the Guardian shows, there’s a good possibility that Barclays won’t come near your existing premium anyway. Indeed, if the journalist had been dumb enough to go ahead with Barclays, he’d have been down £238 overall, assuming that Barclays only dropped their renewal price by £10 or so.
Then there’s the “Challenge Churchill” campaign. In respect of their claim the journalist found that while they did drop the price to match a competitor, they did not match the level of cover for his car insurance.
So the moral of the story is: beware of slick marketing campaigns. Check that no bizarre or onerous conditions are buried in small print, always check your level of cover, and if, when you phone up you find the deal isn’t quite as good as you thought it was, perhaps you should be very wary of proceeding.
After the sweeping powers they got last year, the police are to get yet more powers to seize uninsured vehicles. Under the new system, they won’t even have to catch someone driving the uninsured car, and will be able to grab the car from a private driveway. What’s more, if you don’t either renew your insurance, or else complete a Statutory Off Road Notification (SORN) you’ll be liable for an automatic fine of £100.
If this seems like overkill, consider this.
Approximately 1 car in every 20 on the roads does not have valid insurance.
The drivers of these uninsured cars caused 36,000 crashes last year, resulting in 27,000 injuries and, sadly, 180 people lost their lives at the hands of an uninsured driver. In a third of these crashes, the uninsured driver fled the scene, knowing that it would be virtually impossible to be traced.
All of this costs money, £500 million last year, or £30 on everybody’s premium.
Uninsured drivers are ten times more likely than average to be drink drivers, six times more likely to be driving a mechanically unsafe car and three times more likely to have a Careless Driving rap.
Whilst we can’t do anything about cars which are unsound, drivers with a less than perfect history can get insurance for much less than they might think. We have special schemes available for drivers with a chequered history, and drink driving and careless or dangerous driving convictions need not mean extortionate premiums.
For everyone else, the new rules will mean that you will have to keep on top of your car’s insurance status, and make sure that you complete a SORN if you’re keeping the car off the road. You should also consider laid up cover to make sure your car is protected whilst you are working on it.
But the extra burden of red tape may well be worth it to rid the roads of the uninsured menace.
Could being the operative word. In fact the FSA found that in most cases most drivers would not, in fact, save any money at all and that the claims were based on savings that a small percentage of drivers would make. Often the claims seem to be made on the basis of the largest saving that anyone in their entire sample survey made, which whilst not dishonest, is not exactly the whole story, which is why the FSA is clamping down on it.
We don’t make claims like that in our ads, although we easily could – I’ve seen many letters and forum posts where our satisfied customers have saved many hundreds of pounds compared to the renewal quote from their existing employer.
But that ignores the fact that, when it comes to insurance we treat people as individuals, and the quote they receive will take many factors into account. For a lot of people that will mean a substantial saving, for others a smaller saving and for a few people we won’t be able to match a quote they’ve had elsewhere – but we will always try to get you the cheapest quote we can.
So we won’t insult you by saying, “Call us now and you could save £xxx.”
You might save money with us, you may not.
But it won’t cost you anything but a few minutes of your time to find out for sure, just call 08000 83 88 33 or visit www.adrianflux.co.uk.
Today all over the news is Norwich Union saying that they will be increasing Car insurance Premiums by 16% on average. Whilst we at Adrian Flux have spent the last two weeks amending our schemes and rates to bring rates down even further. The Biggest decrease’s has been for Jap imports up to 40% off current deals.
My 6 Top Tips for saving money on car insurance:
- If your insurance is due for renewal on the 1st of the month, if yes see if you can move back one day as most insurers increase rates from the 1st of the month.
- Shop around. It might be time-consuming to repeat your details to several providers but you could save plenty.
- Resist the temptation to add your children to your own insurance. They won’t build up no-claims discounts, so will just be delaying the expensive early years until a later date.
- Adding your parents as named drivers to your policy can cut premiums.
- Agreeing to pay a higher excess should you need to make a claim will bring the cost of cover down, as will agreeing to a limited number of miles each year.
- You might not be able to keep your car in a garage, but ask insurers which security devices they approve and how much of a discount they take off your premium.