If you purchased our Flux Rescue breakdown package at the start or the renewal of your policy, please call one of the following numbers, depending on your circumstances:
- 0330 123 0758 – UK breakdowns
- 0800 032 5515 – Alternative number for UK breakdowns
- 00 44 1245 408 480 – For European breakdowns
- 00 33 426 737 952 – Alternative number for European breakdowns
- 07860 057 893 – SMS text message service for those with hearing difficulties
Flux Rescue operates 24 hours a day, 365 days of the year. The service can only be used if it has been paid for and has been in effect for more than 24 hours.
European cover is restricted to a total of 60 days’ use outside of the UK and a maximum of 60 days per trip. Any journey over 60 days in length will have no cover for the duration of the trip. If you are taking your vehicle abroad, please ensure that we are notified so that you are covered correctly for your trip under your insurance policy. You can contact us by telephone or by email (ensuring that you provide a contact number so that we can call you with any queries.)
UK Breakdowns
Please have the following information available when you phone:
- Your name and postcode
- The phone number (including the area code) you are calling from
- The location of the broken down vehicle, including road numbers or names and landmarks
- The registration number, make, model and colour
- Any modifications which may be relevant to the recovery of your vehicle
Please stay with your vehicle until a rescue vehicle arrives.
European Breakdowns
Please quote the following information when you phone:
- Flux Rescue
- Your name and document number
- The phone number you are calling from
- The location of the broken down vehicle, including road numbers of names and landmarks
- The registration number, make, model and colour