Freephone: 0800 369 8590
Quote Line Hours: Mon to Fri 9am-7pm, Sat 9am-4pm
Email: quotes@adrianflux.co.uk
Accidents and Claims FAQs
Please choose one of the questions below:
- After a car accident, I had my car repaired at a body shop my Insurance Company referred me to, but I'm not happy with the work that was done. Is there anything I can do about it?
- Can I demand original equipment manufacturer (OEM) parts to repair my vehicle?
- Do I get a courtesy car if I have an accident?
- Do I have legal cover on my policy?
- Do I have to use my Insurer's body shop for repairs?
- Do I need Legal Expenses cover if I know a solicitor?
- How do I make a claim?
- How much cover does Legal Expenses Cover provide?
- I have protected no claims bonus, so will my policy be affected by a claim that is my fault?
- I have received third party correspondence, what should I do?
- I've just been in an accident. How will the Insurer arrange the payment for repairs to my car?
- If I buy Legal Expenses Cover, who would be covered?
- If I claim for a windscreen will this affect my no claims bonus?
- If I have an accident and I do not wish to make a claim, do I still have to notify my insurer?
- If I need to use Legal Expenses Cover are there any additional costs other than the annual premium?
- Should I expect my premium to rise if I reported an accident to my Insurance Company in which I was not found at fault?
- What is an excess?
- What should I do if I've just had a car accident?
- When can I use Legal Expenses Cover?
- Why do I have to pay my excess if an accident is not my fault?
- Will I be supplied with a courtesy car while my car is being repaired?
- Will you pay compensation under my Legal Expenses Policy if I am injured as a result of a road traffic accident and unable to work?
- Would I be covered by Legal Expenses Cover if I go abroad?
- Would I be covered by Legal Expenses Cover if the driver at fault leaves the scene of the accident without swapping details?
- Would Legal Expenses cover me in my other car?
I was very impressed with the prompt, efficient and friendly way I was treated - I wish all companies were as good!!!
WM, Worchestershire
Was dealt with by a most polite and friendly member of staff
MP, London