This week, the 6th to the 10th of October, is National Customer Service Week. Seeing that I’m the Customer Service Manager, it’s a great week for me and my team!
We are rewarding the staff this week with prizes for those who receive the top scores following feedback from our clients. As well as that, we’re having some fun and games – such as writing a poem about customer service, and designing the ultimate phone. So far the entries have been as creative as usual and of course I’ll post some pics when we’ve decided on the winner. My favourite part of the ultimate phone so far has to be the added button where the staff member can transfer a call to the boss himself! Not forgetting of course the built in nail files, mirrors, and drinks dispensers…….. perhaps we’ll take a trip to the Dragon’s Den! I could make my millions……..
Of course, during this week, we want to reward the clients. So there are three prizes up for grabs for anyone that completes our online feedback questionnaire following a call. A £500 weekend away, £100 in High Street Vouchers or £50 in High Street Vouchers could be yours, just be telling us what our service is like!
I’ll keep you posted on the results and the wonders of creativity my staff come up with………
Happy National Customer Service Week!