Car Insurance

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We’ve mentioned this before, but a recent article in the Independent on Sunday has nicely highlighted how the practice of getting insurance under a parent’s (or other relative’s) name, known in our industry as ‘fronting’ could leave you severely out of pocket. Representatives from Zurich, More Than (Royal Sun Alliance’s consumer brand) and Norwich Union… Read more »


Car Insurance

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The results are in in the Auto Express Driver Power insurance survey for 2008 and we were pleased to finish in a creditable 11th place in the survey, showing last year’s rise from 40th to 17th wasn’t just a flash in the pan. With this result being the outcome of actual customers responses, we’re especially… Read more »


Car Insurance

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Norwich Union sorry, Aviva* have announced that they are pulling the plug on their Pay As You Drive Car Insurance product, after disappointing sales and low take up of their tracking technology. The idea behind PAYD is that you install some GPS telemetry gubbins in your car, so that Norwich Union can track where you… Read more »


Car Insurance

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It looks like Norwich Union’s days are numbered. Parent company Aviva have decided that in the interest of maintaining the same brand across the world, the Norwich Union brand has to go. They had previously said they would retain it. Cue a massive marketing spend on the rebrand, and higher premiums to pay for it,… Read more »


Car Insurance

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Norwich Union’s parent company, Aviva, may be about to pull out of its Indian call centre operations, according to a report in the Sunday Telegraph. Whether this marks the end of home insurance claims staff with no idea what an immersion heater is, or if Aviva are finally getting the message that UK customers don’t… Read more »


Home Insurance

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Poor old Norwich Union. It seems that once again their desire to shift as many jobs to Madras as possible has landed them with trouble. Now it seems that they’ve been forced to move back a few jobs to Norwich, because their Indian household claims staff didn’t understand “cultural differences”. Particular mention has been made… Read more »