Customer Information

Contact Us

Need some help? Use the menus below to find better ways to get in touch.

Contact Methods

Easter Opening Hours

New Customers:

0344 381 9990

Good Friday (29th March): 9am – 3pm

Easter Sunday (31st March): Closed

Easter Monday (1st April): Closed

 

Customer Service:

0344 381 6502

Good Friday (29th March): Closed

Easter Sunday (31st March): Closed

Easter Monday (1st April): Closed

Opening Hours

Day

New Customer Quotations

Customer Services

Monday

09:00

-

19:00
09:00

-

17:30

Tuesday

09:00

-

19:00
09:00

-

17:30

Wednesday

09:00

-

19:00
09:00

-

17:30

Thursday

09:00

-

19:00
09:00

-

17:30

Friday

09:00

-

19:00
09:00

-

17:30

Saturday

09:00

-

15:00
09:00

-

15:00

Sunday

10:00

-

14:00

CLOSED

Email

General Enquiries

Phone - New Customers

New Customer Quotations

0800 369 8590

So that we can help you as quickly as possible, we would recommend calling between 9am and 3pm on weekdays, from 9am to 12pm on Saturdays, or between 10am and 2pm on Sundays as we are likely to be able to answer calls most quickly during these times.

However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.

Phone - Existing Customers

Customer Service and Renewals

We recommend calling between 10am and 3pm on weekdays and 9am to 12pm on Saturdays as we are likely to be able to answer calls most quickly.

However, if you can’t call at these times, staff are available throughout our normal opening hours but wait times may be longer.

 

Access your car, bike and van policies here:

– Read all of your policy documents
– Make payments
– Upload or complete documents
– View your important policy details
– Manage Direct Debits
– Request policy changes
– Search our FAQs
– Send us a question
– Live chat with us

 

Car Policyholders

0344 381 6502

 

Household Policyholders

0344 381 6505

 

Van Policyholders

0344 381 6504

 

Travel Policyholders

0344 381 6507

 

Caravan Policyholders

0344 381 6508

 

Motorhome Policyholders

0344 381 6502

 

Keycare Policyholders

0344 381 6502

 

Bus Conversion Policyholders

0344 381 6502

 

Breakdown Policyholders

0330 123 0758
For all of our breakdown contact numbers please click here

Make a Claim

To make a private car or commercial vehicle claim please call 0344 381 4420. Lines are open 24/7, all year round.

To report a household claim, click here

For all other claims and for more information, click here

Post

Send your letter to:

FREEPOST RTGX-KBGU-YLEU
Adrian Flux Insurance Services
East Winch Hall
East Winch
King’s Lynn
PE32 1HN

Other

Marketing and Advertising Enquiries

Please Contact Maze Media on 01553 818550 or [email protected]

 

Press and Public Relations Enquiries

Please contact Gavin Caney on [email protected]

 

Car club and affiliations

For information on club affiliate deals, or to contact our dealer liaison team, visit our car club information page.

 

Problems with our website

If you experience any problems whilst using our site; please email our webmaster: [email protected]