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FluxScore Support FAQs

We’ve covered the most common FluxScore black box insurance FAQs below.

If you have a question not covered on this list, please contact our support team on 0344 381 4593.

Existing customers please call:

How do I install the black box?

Installing and using the FluxScore smartphone app couldn’t be simpler. To help you make the most of the app and potentially start saving money right away, we’ve made a video guide to FluxScore.

Get a Black Box Insurance Quote

How do I download the FluxScore app?

You can download the FluxScore smartbox app on the Play Store and Apple Store.

What are the FluxScore black box rules?

We don’t have too many rules; we’ve tried to make FluxScore as flexible as possible. After all, we know that for many, using a black box is the only way you can start driving freely. So, although some black boxes will have curfews, we don’t believe in curfews for young drivers. We know there are many reasons you might choose to drive at night, so we won’t penalise you for it.

Adrian Flux black box reviews

Abi Dye, 19, has been using FluxScore black box insurance since she passed her driving test.

“I have had the app for nearly two years now,” she said. “I find it very easy to use and it also doesn’t restrict my driving as much as I thought a black box would after I passed my test.

“The app allows you to keep track of journeys, check how many miles the vehicle has done within the renewal year and also gives you daily updates on how your driving is doing.

“One aspect of the app that I really love is that it allows you to see how much your premium is going to go down (or up) depending on how you are driving. This definitely pushed me to drive a bit safer so that I can save as much money as I possibly can when it comes to renewing the policy!”

Over 81% of customers who got an online quote could have saved money if they’d called us instead.

The FluxScore app isn’t working – what can I do?

If you’re having issues with the FluxScore app, please contact the customer care team and we can help you troubleshoot.

How does the FluxScore app work?

To help you make the most of the app and potentially start saving money right away, we’ve made a video guide for how to install and use the FluxScore app.

The app is showing incorrect data – what can I do?

At Adrian Flux, we have a dedicated FluxScore team. So if you do find that there’s a glitch with the GPS or you have any other issues with the box, let us know. Our FluxScore team is here to make sure everything’s working correctly so you aren’t penalised for anything that isn’t your fault.

Over 81% of customers who got an online quote could have saved money if they’d called us instead.

What happens if I get into an emergency?

Insurance is already expensive for young drivers, but pair this with a The FluxScore telematics box includes GPS tracking to locate you in an emergency. The device can also be used as a phone between yourself and our team, meaning that even if there is an accident, we can call the emergency services for you.

I had a bad day of driving – will I still be penalised?

This depends on the severity of the driving behaviour. For instance, violating the speed limit or driving dangerously could result in your policy being cancelled. However, if you’ve legitimately had a bad day of driving with very minor issues, it’s possible that you can recover from this by taking on board the feedback provided through the app and learning from your mistakes.

It’s worth bearing in mind that the black box reflects how the car is driven and does not differentiate between drivers. This means that if you share your car with siblings, parents or someone else, the black box will track everyone’s driving.

Still not sure if we’re the right insurance broker to help you? Just give us a call and we can look into your case. We’re open seven days a week!

If you get a warning, don’t worry – you can use the information included in the notification to improve your driving.

Warnings are given if you drive dangerously. This includes instances where you drive above the road’s speed limit. There are three different levels of alerts depending on the severity of the dangerous driving.

If you receive a push notification caution, named drivers on the FluxScore policy will receive map access to show you exactly where the mistakes were made during the journey. This helps you see where you might have gone wrong and what you can do to improve your driving.

If you receive a warning, you’ll also be told that poor driving could lead to your renewal premiums increasing. Accruing three warnings can lead to your policy being suspended. The three-strike system resets after 30 days.

Note that if you disagree with anything that has been flagged, please get in touch with us so we can look into your case.

Your FluxScore device will have come with a USB charging lead and adaptor. If you’ve got a USB port in your car, you can simply connect the box to the lead and plug it into the port. If your car doesn’t have a USB port, you can use the adaptor included in your welcome package to connect the box to your car and charge it.

If you’ve connected your FluxScore box to your vehicle via the provided USB charging lead or adaptor and it’s still not charging, get in touch with us and we can help.

You don’t need to remove or uninstall your telematics device – once you cancel your black box policy, the device will stop collecting information on the way you drive.

In the event that you want to get rid of the FluxScore box, you can simply remove it from the windscreen and disconnect it from your car.

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